Frequently Asked Questions

We proudly provide our professional, compassionate, in-home Nashville, TN elder care, infant and child care services throughout the Greater Nashville area, including the following counties:

Cheatham, Davidson, Maury, Robertson, Rutherford, Sumner, Williamson, and Wilson counties.

To learn more about services in home care in Nashville and the additional areas we service, please visit our Locations Served page.

Knowing when to seek care for an older loved one can be a challenge for many families. Some common warning signs to watch for include a decline in a loved one’s ability to care for him/herself, changes in the individual’s mood or memory, not eating, a decline in housekeeping, unpaid bills, and confusion leading to regular tasks being abandoned. We’re always available to speak with you about your unique situation, and to offer personalized elderly home care in Nashville and the surrounding area, to help overcome the challenges you’re facing. Give us a call any time at 615-964-7726.

We provide a full range of non-medical home care services for seniors, disabled adults, children with special needs, infants, and busy families. Our at-home care services are specifically designed to meet the needs of your unique situation. Please visit our Home Care Services page for more details about the many ways we can help your family find better balance.

Having as much notice as possible helps us determine an ideal caregiver match; however, we can typically arrange care in 24 – 48 hours.

Because each care situation is unique, we prefer setting up a complimentary in-home consultation to learn about your loved one’s needs, prior to providing pricing information.

To provide the best level of care, we require a 2-hour minimum each shift. Our care services are available to meet the needs of your family – up to 24/7 care. The frequency of visits is flexible according to each client’s or family’s request.

We accept private payment via credit card or check. We can also help you with understand your long-term care insurance benefits.

Home care is a benefit covered by many long-term care insurance policies. Medicare and private health insurance do not typically cover non-medical home care costs.

Stay Home Care is licensed by the State of Tennessee as a Personal Support Services Agency (License # L000000025330).

Yes, all caregivers employed by our agency are insured and bonded. Additionally, we have general and professional liability insurance in place.

Before being hired, each member of our team must undergo at least one (if not several) in-person interviews, comprehensive background checks (including criminal, DMV and drugs), a skills assessment, and provide professional/personal references.

Upon hire, all of our care staff participate in a mandatory orientation. Ongoing training is also facilitated after a caregiver is placed with a client to ensure the caregiver is equipped with the skills necessary to provide exemplary care and customer service for that client’s specific needs. Training may include instructional lessons as well as hands-on training with specific equipment.

We place a premium on our relationships with people. From our clients to our care staff, we treat each person like family, cultivating relationships built on familiarity, trust and transparency. We deliver exceptional care by hiring highly-skilled and dedicated caregivers who share our commitment to compassionate care in the home, and who consistently exceed client expectations.

Founded by two local businesswomen who have been family caregivers themselves, we pride ourselves on delivering excellent customer service and providing the type of care we’d expect for our family members.

Clients and their families benefit when care is delivered in familiar surroundings, allowing individuals to remain independent and safe. We work to promote health and wellness goals, while helping clients remain engaged in the local community and enjoy life in the comfort of home.

In-home care is available to any individual who is in need of care. We provide services to children as well as adults. Our clients include seniors who need a little extra assistance in their home, as well as adults and children with disabilities, and busy families with children.  

Yes, we can be reached 24 hours per day, seven days per week by calling 615-964-7726.

Yes, clients can receive services wherever they call home – their residence, nursing home, hospital, retirement community, or assisted living facility.

Caregivers, like all of us, experience illness and emergencies, or take time off of work for vacations to recharge. In the event your caregiver is unavailable, we will provide a replacement caregiver to cover the shift.